Deaf Culture
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Due to the number of fraudulent transactions we have suspended processing online orders that ship to an address different than the billing address. You may call 1-800-475-4756 to place orders that ship to an address different than your billing address. We apologize for any inconvenience.
Sign Media, Inc. is proud to be the world's leading producer of video and text material on American Sign Language and American Deaf Culture. This site is your guide to many aspects of this unique visual culture and its language. You will also find information about various video and print resources to help you learn more about the Deaf Community, its language and its culture. Thank you for visiting our site, we hope you enjoy your visit.

Our contact information

By email:

By standard mail:
Sign Media, Inc
4020 Blackburn Lane
Burtonsville, MD 20866-1167

By phone:
800-475-4756 (between 9 a.m. and 5 p.m. Eastern time zone)

By fax:
Shipping Information:

• Orders are normally shipped via UPS Ground Service. Orders cannot be sent C.O.D.

• 7% shipping charge ($6.00 minimum) within the US.

• Overnight, 2nd and 3rd day express delivery are available. Additional charges apply. Please call for information.

Return Policy for Non-Commercial Orders:

• Shipping errors must be reported within 7 days of receipt of merchandise.

• Damaged merchandise should be reported immediately to the carrier, then to Sign Media. An immediate “no hassle” product replacement will be expedited for your convenience.

Return Policy for Commercial Orders:

• Defective products will be replaced at no charge. Please call ahead for return information.

• Opening the shrink wrap constitutes acceptance of the product and returns will not be accepted unless defective.

• Books must be returned in resaleable condition within 12 months of the invoice date.

• The original invoice number must be included with the return.

• A 10% restocking fee will be deducted from the return credit. Original shipping charge is not refundable.

• If quantity returned changes the quantity discount level, credit will be adjusted to reflect new discount level.

• Additional 10% fee will be applied if materials are returned with price labels/stickers.

• All returns are for merchandise credit only. Credits can be applied to future purchases.
Sign Media, Inc. • 4020 Blackburn Lane • Burtonsville, MD 20866-1167 • 800-475-4756 •